By placing an order for Products through our Website, you agree to enter into an agreement with us for the purchase of those Products. On the Website, you place your order for your Products by clicking the 'Confirm Order' button at the end of the checkout process.

You will be asked to enter your information during the checkout process. All fields marked as mandatory must be filled out (which includes providing us with a valid phone number and email address).

We will then send you an email to confirm receipt, order details, and delivery costs, which will be added to the purchase price (if applicable).

Please keep in mind that neither the completion of the online checkout process nor the receipt of our confirmation email constitutes our acceptance of your order.

You can review the orders you have placed and their current status at any time by visiting our Website and clicking on "Log In" at the top of the page followed by selecting "Track Your Order".

If we are unable to supply you with the Products you ordered for any reason, including if you have placed a bulk order for 15 or more of the same products, we will not process your order and will notify you of this.

If you have already paid for the Products, we will issue you a full refund as soon as possible.

We can only process orders for delivery within Lebanon.

If you have chosen delivery to your address and no one is present at the time of delivery, our delivery company will contact you to arrange re-delivery. Only with your express permission will the Products be left with a third party (such as a building caretaker or a maid).

All risk in the Products you order (including risk of loss and/or damage to the products) passes to you when they are delivered to the address specified in your order, and we are not liable for a refund or replacement if the address you specified is incorrect.

Your Products may occasionally be delayed or prevented from being delivered for reasons beyond our control (e.g., material shortages, import delays or higher than anticipated demand). In this case, we will make every effort to keep you informed, but we will have no liability to you for any delay or failure to do so.

KC essentials is strongly committed to protecting the privacy of all visitors to our website and any personally identifiable information that we may collect on our website or use as part of our data collection process. Such personal information will be collected and/or used in accordance with the terms and conditions of this Privacy Policy, which is part of and incorporated into the Web Site's Terms and Conditions of Use.

Your Express Consent to Information Collection and Use

KC essentials reserves the right to collect personally identifiable information such as your name, address, phone number, e-mail address, and so on, as well as demographic, transactional, and profile data such as your IP address, internet domain or browser, referrer or user agent information, or other relevant information that we use as part of our data collection process on the Web Sites or via the Other Channels, such as the use of cookies or certain other information you may provide. All such Personal Information is stored on secure servers and is treated as completely confidential.

BY ACCESSING OUR WEBSITES AND/OR COMMUNICATING WITH US THROUGH THE OTHER CHANNELS, YOU ARE INDICATING YOUR EXPRESS CONSENT AND AGREEMENT TO THE COLLECTION, TRANSFER, PROCESSING, USE, AND STORAGE OF ANY PERSONAL INFORMATION OBTAINED FROM YOU AS A RESULT IN ACCORDANCE WITH THIS PRIVACY POLICY.

If you disagree with any of the terms and conditions outlined in the Privacy Policy, or if you have any questions, please contact us directly at info@kcessentials.ae, and we will be happy to assist you. You grant KC essentials a non-exclusive, worldwide, royalty-free perpetual license to use your Personal Information for the purposes set forth herein by accessing or using the Web Sites and/or communicating with us through the Other Channels.

We will never sell or rent your Personal Information to a third party. However, we may share certain customer information with the following third parties:

• companies such as payment service providers, warehousing service providers, and delivery companies for the purposes of processing your payment and managing your order, including delivery and returns; 
• concessions and cosmetics partners who are responsible for delivering their products directly to you or providing services, such as makeovers, in our stores;
• government bodies or other authorities if required to comply with regulations or law, or to assist law enforcement, or to protect our property and other rights;
• agencies that assist us in compiling statistics about site traffic, sales, demographics, and other commercial information to enable us to tailor the services we provide to you and other customers.

Where you wish to exercise any of these rights, you must first verify your identity to our satisfaction.

When you use the social media login on our websites, we collect the following information:

1. First and last names

We collect the First and Last Names in order to display them in the Profile Section.

1. Profile Picture any image used as a profile picture is not saved on our servers; instead, it is used as a customer display picture.
2. Your email address

Any email address entered is saved and displayed in the Profile Section. We also use it to send out optional promotional campaigns and/or to assist customers with any issues they may have with the websites.

1. Facebook/Google Account

The social media ID is only used to verify that the user has logged into the websites using their respective login credentials (s).

If a customer wishes to delete the information that we have collected, they can contact our Customer Care team and submit a request within 24 hours.

The Web Site may deposit "cookies" in your device as part of our normal data collection process on our Web Sites in order to identify you and/or as a means of tracking the validity of sessions as well as enhancing your browsing experience. Cookies are small pieces of data that a website sends to your computer, tablet, or mobile phone when you visit the site.

On our website, we use two types of cookies: 

• Cookies cannot be used to identify customers by third parties.

We also reserve the right to use a third-party advertising company to display advertisements on our websites. These advertisements may also contain cookies. While we may use cookies in other areas of our websites, cookies received with banner ads or from other third-party sources may be collected by any of these third-party companies, and we have no direct access to or control over such processes. KC essentials cookies are not permanently stored on your device. When you close your browser or your session expires, all cookies are automatically deleted from your device.

If you do not want to receive cookies from our Website, you can configure your browser to refuse cookies or to notify you when a cookie is received. If cookies are not enabled on your device, your enjoyment of the Web Site may be limited.

We store all Personal Information on a secure server and use procedures to protect Personal Information from unauthorized or accidental access, destruction, use, modification, or disclosure. We will strive to keep your Personal Information confidential and secure in accordance with this Privacy Policy, as well as to implement appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access, or other unlawful forms of processing. Despite our efforts to take commercially reasonable security precautions with regard to all Personal Information, visitors or users to the Web Sites/Apps acknowledge and agree that Alshaya Group has no control over the transfer of information or data via the Web Sites/Apps or any other electronic facilities or networks or media.

There is no warranty.

YOU UNDERSTAND THAT KC ESSENTIALS DOES NOT PROVIDE ANY WARRANTY, GUARANTEE OR REPRESENTATION OF ANY KIND CONCERNING OUR ABILITY TO CONTROL, COLLECT, CORRECT, ACCESS, PROCESS, USE, STORE, PROTECT OR TRANSFER ANY PERSONAL INFORMATION OR CONCERNING THE EXISTENCE OR EFFECTIVENESS OF ANY SECURITY MEASURES UNDERTAKEN BY US. YOU AGREE THAT KC ESSENTIALS WILL NOT BE LIABLE FOR ANY CLAIMS, LOSSES, OR DAMAGES OF ANY KIND THAT MAY RESULT FROM ANY PARTY NOT AUTHORISED OR AUTHORISED BY US, OR THE INTRODUCTION OF VIRUSES, WORMS, OR OTHER HARMFUL ELEMENTS INTO THE SYSTEM AND THEIR POSSIBLE EFFECTS ON YOUR PERSONAL INFORMATION.